Frequently Asked Questions
Everything you need to know about your next jewelry obsession.
What materials are used in Missoma jewelry?
Our jewelry is primarily crafted from 18ct gold vermeil, 18ct gold plating on sterling silver, and solid 14ct gold. We use responsibly sourced gemstones and recycled metals whenever possible to ensure high quality and sustainability.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the provided Missoma pouch, and clean gently with a soft, lint-free cloth.
What is your return policy?
We offer a 60-day return window for all items, provided they are unworn and in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. Delivery times and costs vary by location, and we offer express shipping options for those who need their pieces sooner.
Is there a warranty on my purchase?
Every Missoma piece comes with a 2-year warranty from the date of purchase. This covers any manufacturing defects, and we will offer a repair or replacement free of charge within this period.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.